Return Policy
At SteelServe Essentials, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our Returns & Refunds Policy.
Eligibility for Returns
Returns are accepted within 14 days of delivery.
To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.
A receipt or proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
Digital goods (e.g., downloads, subscriptions)
Perishable items (e.g., food, flowers, cosmetics)
Final sale or clearance items
Personalized or custom products
Return Process
To start a return, please contact us at SteelServeEssentials@gmail.com with the following information:
Order number
Item(s) you wish to return
Reason for return
Photo evidence of the product being defective or damaged
Once approved, we’ll provide instructions on how and where to send your return.
Refunds Process
Refunds are issued once your return is received and inspected.
If approved, your refund will be processed within 7–10 business days.
Refunds are credited back to your original payment method.
Please note it may take additional time for your bank or credit card provider to post the refund.
Shipping Costs
Customers are responsible for paying shipping costs for returning items.
Shipping costs are non-refundable.
If the product is defective, damaged, or incorrect, we cover the return shipping.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
SteelServe Essentials
SteelServeEssentials@gmail.com